Contact
Two different sets of contact details matter here, and mixing them up costs people their refund window. Order, shipping and refund questions go to the seller’s customer service. Corrections to anything published on this site come to us.
Orders, shipping & refunds
Handled by the product’s customer service team, not by us. We cannot look up your order, issue a refund or cancel an order on your behalf.
Support email — contact@customercs.com
Order page — JellyBlue official website
For a refund: email customer service within 60 days of your purchase date, noting the policy’s 30-day minimum-use requirement. Keep a timestamped copy. Full steps here.
For the doses: ask for the milligram amount of all seven actives plus the icariin standardisation. It is the most useful question to ask before ordering.
Corrections & editorial
If anything here is out of date or wrong — a price, a dose, a policy step, an interaction — tell us. We check it against the primary source, correct it, and update the verification date when we do.
Editorial — editorial@jjellyblue.com
We aim to respond to correction reports within five business days. Include the page URL and, where possible, the source that contradicts us. See our editorial policy.
We cannot give medical advice. Please do not email us asking whether this product is safe with your heart medication, whether your symptoms are serious, or what your blood results mean. We are not able to answer those questions and answering them badly could genuinely hurt someone. Your pharmacist can check an interaction in minutes, usually free and without an appointment. If you take nitrates and are considering this product, that conversation is essential rather than optional. And if you experience chest pain, fainting or severe dizziness after taking any supplement, that is an emergency — call emergency services, not an email.